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Golden West Telecommunications strives to provide excellent service at all times. However, people
who live in rural areas all around the country are reporting that calls to them are not getting through,
or they are receiving calls with poor quality.
Please be assured, this issue is not within our network. The problem starts with the long distance
carrier used by the customer who placed the call.
The problem can only be resolved by the carrier used by the customer who makes the call.
This nationwide epidemic is negatively affecting local businesses, public safety, and our relationship
with our customers. Rural carriers have complained to the Federal Communications Commission
(FCC) and state agencies. The FCC has created a task force to investigate and address the issue and
rural telco advocates are encouraging swift and severe action against all of the providers at the center
of the problem. Visit the FCC blog for more information:www.fcc.gov/blog/new-year-solutions-rural-call-completion-problems.
We are hopeful that the large nationwide providers involved in these issues or the FCC will act to address these problems.
In the meantime, here's what you can do:
- Ask for the name of the long-distance carrier used by the person trying to reach you.
- Call Golden West and give them details. Include the name of the carrier used by the caller so that we
can contact the carrier on your behalf to try and resolve the issue.
- Go to www.fcc.gov/complaints to file an informal wired telephone service complaint with the FCC
against the carrier used by the person trying to call you (not Golden West), and encourage the caller to
do the same.
Download More Information on Call Termination
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