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FAQ

Email | Dialup Internet Access | DSL Internet Access | Wireless Access | Vipre | Building Blocks | Static IP Addresses | Account Changes | Billing | Internet Questions | Service Agreement and Policies | Domain Hosting | Web Hosting | Viruses | Golden West Contact Information | Golden West Help Desk Contact Information

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Email

How do I set up my email?

What are your mail server settings?

How do I check my email?

How can I get my email when I am out of town?

I now use a different ISP can I still use my Golden West email address?

Can I still use Hotmail or Yahoo or Gmail or any other free web based email?

Why does my email take a long time to download?

I have a large email in my inbox that I cannot download what do I do?

What are your outgoing email filter rules?

Why can I not send email?

I got an email message saying my email could not be delivered what do I do?

My message to blank was blocked why?

Someone tried sending me an email and I did not receive it why?

How do I locate an email header?

How do I get an email notification for my voice mail messages?

Do you provide email spam and virus filtering?

How do I adjust my spam and virus filter settings?

What is proper email etiquette and how can I avoid my email being trapped by my recipient's spam filter?

How can I avoid my email address from being added to spam lists?

Dialup Internet Access

What is dialup internet access?

I am having trouble with my connection where do I go for help?

What can I do if I keep getting disconnected?

DSL Internet Access

What is DSL internet access?

What is included with your DSL internet access?

How do I sign up for your DSL internet access?

I cannot get online what do I do?

I have the Dell Network Assistant will this cause any problems with my connection?

Can I still receive phone calls if I am online?

Wireless Access

I am having problems with my wireless connection what do I do?

I would like to upgrade to a wireless modem who do I call?

Vipre

What is VIPRE?

I am having trouble installing VIPRE what do I do?

Building Blocks

What is Building Blocks?

How do I sign up for Building Blocks?

How do I cancel Building Blocks?

What payment methods does the Building Blocks Shopping Cart use?

Static IP Addresses

What is a static IP address?

How do I know if I need a Static IP?

How do I get assigned a static IP?

Can my static IP address change?

Account Changes

How do I change my password?

How do I add additional services?

How do I put my account on hold?

Billing

How do I change my payment method?

How do I update my billing address and or phone number?

How can I dispute charges?

Internet Questions

What is a web browser?

What is a cookie?

How do I clear cookies?

What is a Temporary Internet File?

How do I clear Temporary Internet Files?

What is browser cache?

What is a homepage?

How do I change the page my browser starts up with?

What is a webpage?

What is a hyperlink?

What does WWW stand for?

What is HTML?

What is a search engine?

What is a firewall?

Why can not I get any webpages?

Why do I get so many popups?

Service Agreement and Policies

Where can I find your Member Service Agreement and policies?

Domain Hosting

What is domain name hosting?

What is a Domain Name?

What is a Top Level Domain Name?

What is a Third Level Domain?

What is Domain Name Registration?

What extra services can I expect when I register a domain name?

What is a domain name Registrar?

Which Registrar do you recommend?

How can I find out if a domain name has been taken?

How do I register a domain name?

What are the domain contacts?

Somebody else has already registered the domain name I wanted What can I do?

What extension should I register dot com dot net dot org?

Do you recommend I register every extension available?

What are the character requirements when registering a domain name?

Why do I have to renew my domain name?

How do I renew my domain name?

I received a notice to renew my domain name how can I tell if it is valid?

What is DNS and what does it do?

What are your Domain Name Server or DNS settings?

What is involved in making a domain work?

How do I set up my domain name?

What information do you need to set up my domain name?

How do I make changes to my domain name hosting?

I do not want to use a domain name can I still have a website on your servers?

What is Registrar Transfer?

How do I transfer my domain name?

What is a Virtual Email address?

How do I sign up for a Virtual Email address?

How do I set up the virtual address in my email software?

What is a WHOIS record?

Who owns a registered Domain Name?

What are Domain contacts?

If a domain name does not have a Website does that mean that it is not being used?

Web Hosting

What is Web (or Website) Hosting?

How do I set up a Website Hosting account?

Is there web storage space included with my Internet access account? How much?

How do I purchase additional website storage space?

How do I put my website on your servers?

What is your FTP hostname?

Does Golden West support FrontPage extensions?

What are WebStats?

Where do I sign up for WebStats?

What is a database?

What types of databases do you support?

Where do I sign up for database hosting?

What is Building Blocks?

Can I use a domain name with Building Blocks?

What payment methods does the Building Blocks Shopping Cart use?

How do I sign up for Building Blocks?

What is a Secure Key?

Where do I sign up for a Secure Key?

Where can I find help with building my website?

I want my website to be searchable by search engines what can I do?

Viruses

What is a Virus Worm or Trojan?

What is your process of notifying customers that they have virus?

How did I get a virus?

Golden West Contact Information

How do I contact my local Golden West Office?

I have a question on my bill who do I contact?

What services do you provide in my area?

Golden West Help Desk Contact Information

How do I contact the Help Desk?

What information should I have ready when I call the Help Desk?

When is the Help Desk open?

What services can the Help Desk troubleshoot with me?