Fiber to the Home 2020

Fiber to the Home 2020

Select Your Town for Updates on our Fiber to the Home Project.

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Updated June 2, 2020

Golden West Builds Infrastructure To ALL in Lower and West Brule Villages For Fiber Optic Broadband Services

Whether you are a current customer or not, Golden West will bring infrastructure for fiber optic connections to all homes and businesses in the Lower Brule and West Brule villages this summer or fall.

This construction is part of Golden West’s commitment to provide broadband access across its rural South Dakota service territory and help position the communities it serves for the future. Fiber optic technology uses pulses of light to transmit information, providing faster, more reliable internet speeds and stronger connections for phone and cable TV services.

Outside Construction on Homes and in Yards

For customers and non-customers alike, Travis Electric, Golden West’s contractor, will hang a small box or “clamshell” on the outside of all homes and businesses. Ripley’s, Inc., another contractor, will trench, bore or plow along roadways. Ripley’s, Inc. will use other methods to minimize disturbance in driveways and yards as they lay fiber cables and ducts throughout the area. All areas will be returned to pre-construction condition.

Services Will Be Upgraded Later

Golden West will upgrade services for current subscribers to the new technology after construction is complete late in 2020 or early in 2021. With the infrastructure already in place, others will be able to subscribe to Golden West services more easily in the future.

Following CDC Guidelines for COVID-19

To help ensure everyone’s health and safety, the contract workers will follow Center for Disease Control recommended practices, including observing social distancing, conducting daily health checks and holding weekly safety meetings, to name a few. The workers will also abide by any state, local or tribal executive orders that may be in place for the area regarding COVID-19.

Receive Lifeline Discount for Internet Service

Many tribal residents qualify for a monthly discount of up to $34.25 per month on internet or phone service through the federal Tribal Lifeline program. The Universal Service Administration Company administers Lifeline. For qualifying information or to apply online, visit lifelinesupport.org. Paper applications are also accepted, but enrollment takes longer. Contact Golden West for assistance or more information.

Golden West sincerely appreciates your understanding and cooperation throughout the construction process. For additional information about the Fiber to the Home project call 1-855-888-7777 and ask for the Engineering Department.

 


 

Updated May 6, 2020

After being paused for about six weeks in response to COVID-19, Fiber to the Home (FTTH) activities will soon resume in your area. However, only activities that do not involve direct customer contact, including outside construction and clamshell installation, will start again in mid-May or early June. A Golden West Contractor will contact you, before visiting your property. 


The Golden West contractor will contact you, before visiting your property.
Since the contractor will not enter your home or business at this time, the contractor may ask for photos of where your telecom services enter your home or business. They may also ask to do a video call using a free service like FaceTime to discuss location options for the new fiber optic connection.

To help ensure everyone’s health and safety, workers will follow Center for Disease Control recommended practices, including observing social distancing, conducting daily health checks and holding weekly safety meetings to name a few. The workers will also abide by any state, local or other government executive orders that may be in place for your area regarding COVID-19.

Golden West will continue to monitor the situation and may adjust FTTH activities in the future if necessary. Barring any additional significant delays, Golden West is optimistic that FTTH projects will still be completed later this year or early in 2021. If you have any further questions about FTTH, call 1-855-888-7777 between 8 a.m. and 5 p.m. Monday through Friday and ask for the Engineering Department.

Thank you for your cooperation and understanding on this matter. We truly appreciate the opportunity to serve you.

Listing your preferred phone number and email address on your Golden West account will help expedite communications throughout the FTTH process and beyond. Keep in mind that only the person(s) authorized can make these types of changes to your account.

To update your contact information, please call 1-855-888-7777 or use the Chat button at goldenwest.com between 8 a.m. and 5 p.m. Monday through Friday to update your contact information. 


 

As we begin 2020, we’re proud to say that almost 65 percent of Golden West’s service territory has been upgraded through Fiber to the Home (FTTH). Of course, this means we’ve still got about 35 percent remaining. Rest assured that we won’t stop until we've finished the job, and the process continues with FTTH 2020.

Open Houses for 2020 FTTH Communities

 Community   Date   Location 
 Hot Springs - Phase II - Town   Feb. 4th   Mueller Civic Center 
 Dell Rapids - Rural  Feb. 10th   American Legion - Dell Rapids 
 Springfield - Town  Feb. 13th   Springfield Community Center 
 Plankinton - Town & Rural   Mar. 2nd  Plankinton School
 Reliance/Lower Brule Exchange   Mar. 3rd   American Legion - Reliance

 
Update Your Contact Information

Listing your preferred email address and phone number on your Golden West account will help expedite communications throughout the FTTH process. Please call 1-855-888-7777 and one of our Member Service Representatives will be happy to update your contact information. Keep in mind that only the person(s) listed on the account can make these types of updates.

As a reminder, Golden West abides by Customer Proprietary Network Information rules. We do not share account information without permission from the account holder.

More Information

Installations in these areas will result in  2,000 more subscribers with fiber.

Golden West has long been committed to meeting the need of broadband Internet for all. A recent order by the Federal Communications Commission (FCC) will help us continue our infrastructure expansion beyond 2020. The order promotes and sustains funding for broadband installation, further guaranteeing high-quality broadband services in rural America.

Fiber infrastructure not only significantly increases the speed of delivery for broadband Internet, it also offers a more reliable and more secure connection to the world for all telecommunications services – phone, cable TV and Internet.

Customers in the 2020 communities may have already seen Golden West contractors and technicians out and about preparing for the construction phase of FTTH. These folks are hanging clamshells, surveying, marking utility lines, etc. If you have any questions about the project or a contractor working in your area, please visit call 1-855-888-7777 and ask for the Engineering Department.


Construction Overview - What to Expect

1. The “clamshell,” which has just been hung on the outside of your home, is the point to which Golden West’s construction contractor will bury a fiber optic cable. 

2.   The same contractor will also complete the inside wiring portions of the project. If the inside wiring was not completed when the clamshell was hung, they will contact you to make another appointment. 

 3.   A construction contractor will dig a small trench across your yard to bury the cable to your home/business. Once the fiber optic cable is buried to the clamshell, the contractors will repair the lawn.

4.   When the first three steps are finished, Golden West will contact you for an appointment to “cut over” your services to fiber optics. 

5.  By the end of the project, Golden West and our contractors will finish site clean-up. Our goal is to return your yard to its original state.

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Clamshell on Outside of Home         

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Optical Network Terminal Inside of Home


Frequently Asked Questions

Q: When will the project be finished?

A: The entire community project will take roughly a year, however you should only see construction in your neighborhood for a few months. You may be cutover to Fiber sooner, depending on in which part of the project your home or business is located. Golden West and our Contractors will send you updates by mail, as well as call you to schedule appointments.

Q: Will my bill change because of FTTH?

A: Your bill will not change due to FTTH. Fiber is a long-term investment in your community and part of Golden West's process to upgrade our entire network.

Q: What are the benefits of FTTH?

A: Greater bandwidth- Fiber provides more bandwidth than copper cables. This means you can use more data and devices at once with fewer problems.

Speed and Distance- Once you're on fiber, you'll be able to receive Golden West's fastest Internet speeds (if you want them), now and in the future.

Long-Term Capability- Fiber optics is called "future proof" because of its ability to handle new and emerging technology.

Q: Who do I contact if I have questions or concerns?

A: Contact Golden West Member Services by calling 1-855-888-7777.