Fiber to the Home 2020

Fiber to the Home 2020

In response to COVID-19 and for the safety of our
customers, employees and contractors, all Fiber to the Home (FTTH) 
activities will be on hold until at least May 1.

This hold includes clamshell installations, any necessary prewiring, outside construction, staking and all other activities associated with FTTH. Barring any additional significant delays, we are optimistic that FTTH projects will still be completed later this year or early in 2021.

While we have experienced FTTH project delays in the past, those delays have generally been due to weather. COVID-19, on the other hand, is an unprecedented event that has compelled us all to make temporary adjustments.

Your contractor will contact you when FTTH resumes.

Listing your preferred phone number and email address on your Golden West account will help expedite communications throughout the FTTH process and beyond. Keep in mind that only the person(s) authorized can make these types of changes to your account.

To update your contact information, please call 1-855-888-7777 or use the Chat button at between 8 a.m. and 5 p.m. Monday through Friday to update your contact information. If you have any further questions about FTTH call 1-855-888-7777 and ask for the Engineering Department.

Thank you for your cooperation and understanding on this matter. We truly appreciate the opportunity to serve you.


As we begin 2020, we’re proud to say that almost 65 percent of Golden West’s service territory has been upgraded through Fiber to the Home (FTTH). Of course, this means we’ve still got about 35 percent remaining. Rest assured that we won’t stop until we've finished the job, and the process continues with FTTH 2020.

Open Houses for 2020 FTTH Communities

 Community   Date   Location 
 Hot Springs - Phase II - Town   Feb. 4th   Mueller Civic Center 
 Dell Rapids - Rural  Feb. 10th   American Legion - Dell Rapids 
 Springfield - Town  Feb. 13th   Springfield Community Center 
 Plankinton - Town & Rural   Mar. 2nd  Plankinton School
 Reliance/Lower Brule Exchange   Mar. 3rd   American Legion - Reliance

Update Your Contact Information

Listing your preferred email address and phone number on your Golden West account will help expedite communications throughout the FTTH process. Please call 1-855-888-7777 and one of our Member Service Representatives will be happy to update your contact information. Keep in mind that only the person(s) listed on the account can make these types of updates.

As a reminder, Golden West abides by Customer Proprietary Network Information rules. We do not share account information without permission from the account holder.

More Information

Installations in these areas will result in  2,000 more subscribers with fiber.

Golden West has long been committed to meeting the need of broadband Internet for all. A recent order by the Federal Communications Commission (FCC) will help us continue our infrastructure expansion beyond 2020. The order promotes and sustains funding for broadband installation, further guaranteeing high-quality broadband services in rural America.

Fiber infrastructure not only significantly increases the speed of delivery for broadband Internet, it also offers a more reliable and more secure connection to the world for all telecommunications services – phone, cable TV and Internet.

Customers in the 2020 communities may have already seen Golden West contractors and technicians out and about preparing for the construction phase of FTTH. These folks are hanging clamshells, surveying, marking utility lines, etc. If you have any questions about the project or a contractor working in your area, please visit call 1-855-888-7777 and ask for the Engineering Department.

Construction Overview - What to Expect

1. The “clamshell,” which has just been hung on the outside of your home, is the point to which Golden West’s construction contractor will bury a fiber optic cable. 

2.   The same contractor will also complete the inside wiring portions of the project. If the inside wiring was not completed when the clamshell was hung, they will contact you to make another appointment. 

 3.   A construction contractor will dig a small trench across your yard to bury the cable to your home/business. Once the fiber optic cable is buried to the clamshell, the contractors will repair the lawn.

4.   When the first three steps are finished, Golden West will contact you for an appointment to “cut over” your services to fiber optics. 

5.  By the end of the project, Golden West and our contractors will finish site clean-up. Our goal is to return your yard to its original state.

clam shell.jpg

Clamshell on Outside of Home         

Kent Lurz inside install.jpg

Optical Network Terminal Inside of Home

Frequently Asked Questions

Q: When will the project be finished?

A: The entire community project will take roughly a year, however you should only see construction in your neighborhood for a few months. You may be cutover to Fiber sooner, depending on in which part of the project your home or business is located. Golden West and our Contractors will send you updates by mail, as well as call you to schedule appointments.

Q: Will my bill change because of FTTH?

A: Your bill will not change due to FTTH. Fiber is a long-term investment in your community and part of Golden West's process to upgrade our entire network.

Q: What are the benefits of FTTH?

A: Greater bandwidth- Fiber provides more bandwidth than copper cables. This means you can use more data and devices at once with fewer problems.

Speed and Distance- Once you're on fiber, you'll be able to receive Golden West's fastest Internet speeds (if you want them), now and in the future.

Long-Term Capability- Fiber optics is called "future proof" because of its ability to handle new and emerging technology.

Q: Who do I contact if I have questions or concerns?

A: Contact Golden West Member Services by calling 1-855-888-7777.