Fiber to the Home - Hot Springs

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Fiber to the Home 2020
Hot Springs - Phase I & II Updates

September 17, 2020
Project Update

  • Swiftec continues with Phase 2 installations for customers that had fiber buried in 2019. If you are a Golden West customer in this part of town and haven’t received a call to schedule an appointment, we may need updated contact information for you. Customer service can verify that we have the best phone number to reach you on your account. Please call them at 777 from a Golden West phone or 1-855-888-7777.
  • Almost all customers in the part of Hot Springs under construction this year should have a box, or clamshell, on their house or business. If you don’t yet have a box installed on the outside of your premise, please call 1-855-888-7777 and ask for the engineering department.
  • This week the NCS crew plowing main line fiber is still working in downtown Hot Springs near City Hall.
  • The crew plowing lines to customer premises will continue to work between 4th and 5th Streets on University Avenue.

 September 9, 2020

Project Update

  • In the areas in Hot Springs that had fiber optic cables buried last year, Swiftec is now returning to customer premises to complete the wiring and cut over services to the new infrastructure. Customers in this area can expect a call to schedule a time to do this inside wiring.
  • Swiftec is installing clamshells on the homes of customers who have recently ordered service in the area of town under construction this year. If you don’t yet have a box installed on the outside of your home or business, please call 1-855-888-7777 and ask for the engineering department.
  • NCS will be plowing main line fiber near City Hall.
  • The crew plowing lines to customer premises will be working between 4th and 5th Streets, going from north to south.

Main Line.pdf

Main Line.jpg

 Drop 1 of 2.pdf

Drop 1 of 2.jpg

Drop 2 of 2.pdf

Drop 2 of 2.jpg


September 3, 2020
Project Update

  • Swiftec is returning to homes that had fiber lines buried last year to complete Phase 2, which is installing equipment inside customer homes and connecting services to the new fiber optic system. Customers in this area can expect a call to schedule a time to do this inside wiring.
  • Swiftec is almost finished with Phase 1, the installation of a clamshell, on the premise of every Golden West customer in the area of town under construction this year. If you don’t yet have a box installed on the outside of your home or business, please call 1-855-888-7777 and ask for the engineering department.
  • NCS crews will take scheduled time off over the Labor Day holiday. Construction activity will be suspended from September 3rd through September 8th.
  • The crew constructing the main line is working between 5th and 6th Avenues by Dakotamart. From there they will go to the business district on North River St.
  • The drop crew plowing lines to customer premises will be working between 5th and 6th Streets on University Avenue going south.

August 26, 2020
Project Update

  • Swiftec will have two crews completing the Phase 2 installations for customers whose fiber was plowed last year. They will call to make an appointment to complete inside wiring and cut over customers to the new fiber optic connection.
  • Swiftec has completed hanging clamshells for most customers in areas where construction is going on this summer. If you live in this part of town and do not have a clamshell, or box, on the outside of your home or business, please call 1-855-888-7777 and ask for the engineering department.
  • NCS is constructing the mainline fiber line between N 5th and N 6th streets from University Ave. going north, then back south between the same two streets.
  • The crew plowing lines, or drops, to individual premises will be working between N 4th and N 5th streets, starting by University Ave. and going north.

Main Line Crew working area 1 of 2.jpg

Main Line Crew working area 1 of 2.pdf

Main Line Crew working area 2 of 2 (1).jpg

 Main Line Crew working area 2 of 2 (1).pdf

 Drop Crew working area.jpg

Drop Crew working area.pdf


 

August 20, 2020
Project Update

  • Swiftec will continue work to wire premises that had fiber lines buried last year. They will be calling customers to make appointments.
  • NCS crews are resuming work after scheduled time off.  Main line construction will be finishing west of Highway 385 and S River St. The crew will be moving to work  between 6th and S Chicago Streets, going south.

 

August 12, 2020
Project Update

  • Swiftec is returning to homes that had fiber lines buried last year to complete Phase 2, which is installing equipment inside customer homes and connecting services to the new fiber optic system. They will be calling customers to make appointments.
  • In the part of town under construction this year, Swiftec is nearly finished with Phase 1, which is installing a clamshell on the premise of every Golden West customer. If you don’t yet have a box installed on the outside of your home or business, please call 1-855-888-7777 and ask for the engineering department.
  • NCS crews will take scheduled time off, returning to work next Wednesday (August 19). At that time main line construction will be finishing west of Highway 385 and S River St. The crew will be moving to work  between 6th and S Chicago Streets, going south.
  • Next week the crew plowing fiber to individual customers will be working between 5th and 6th Streets,  going south from Lincoln Ave. down the alley to Canton Ave.

August 4, 2020

Project Update

  • Swiftec will continue to connect customers who had lines plowed in 2019 to the new fiber infrastructure. They will call customers to make appointments to install the new equipment.
  • North Central Services will be constructing main lines along Battle Mountain Ave., moving to Summerville St., then Beaver and Bear Avenues.
  • Crews plowing lines to houses and businesses (drops) will be working between S Chicago St. and 6th St. From there they will move to work between N 5th  and N 6th streets north of Jennings Ave.

Drop area - HS 8-4-2020.jpg

 HS Drops map 8-4.pdf

 Main Line - HS 8-4-2020.jpg

 Main Line HS 8-4.pdf


 July 29, 2020

Project Update

  • Swiftec will be working on connecting fiber for customers that had lines plowed to their premises in 2019. They will call to make an appointment ahead of time.
  • If you are a Golden West customer in the area where construction is taking place this year and haven’t been contacted by Swiftec, please call 1-855-888-7777 and ask for the Engineering Department.
  • NCS will be installing larger main lines on Pacific Ave., Sheridan St., in Clark Alley between Sheridan and Schofield Streets and on Thompson Ave.
  • Crews will be plowing lines to homes (drops) in the alley north of S. Chicago St.

 July 22, 2020

Project Update

  • For customers who had clamshells mounted and a fiber line constructed to their home or business during last year’s Fiber to the Home Project, Golden West has approved inside wiring work to resume. This work had been suspended for several weeks due to COVID-19. This means if you have been waiting to be connected to the new infrastructure, you can expect a call from Swiftec in the coming weeks to schedule an appointment to change, or cutover, your service.
  • Customers in this year’s project who haven’t had a box or clamshell, installed outside their home, should call 1-855-888-777 and ask for the Engineering Department. There are a few customers who still need this work to be completed.
  • Construction crews will be off until next Wednesday as part of their regularly scheduled rotation. When work resumes next week, construction to individual addresses (drops) will take place east of S Chicago St. and south of Jennings Ave. in the business district. Mainline or larger line construction, will be on Pacific, Dexter, and Thompson Avenues.

 July 15, 2020

Project Update

  • Swiftec, the project wiring contractor, is trying to reach the customers who do not have a box, or clamshell, installed on their home or business yet. Please call 1-855-888-7777 if you are one of these customers. We will ask for your best contact phone number so that the contractor can call you to schedule an installation.
  • NCS is plowing mainline fiber optic cable along Highway 385. They will move next to Dexter Ave., Schofield St, and Pacific Ave.
  • The crew plowing lines, or drops, to individual customers will be working in the downtown area west of S Chicago St.

Alley between Chicago and River ST Drops.jpg

Alley between Chicago and River ST Drops.pdf

Main Line Highway.jpg

Main Line Highway.pdf

Main Line Pacific Ave.jpg

Main Line Pacific Ave.pdf


 July 9, 2020

Project Update

  • Swiftec will not be working in Hot Springs this week, but will resume hanging clamshells next week.
  • Mainline plowing crews will be working at Hidden Lake Campground, will move on to Martin St., and from there go to Blue Bird Mesa.
  • Drop crews will be plowing lines to customers on Bear Ave., Summerville St., Beaver Ave., and Hot Brook Canyon Rd. When finished with these neighborhoods, they will begin work between S Chicago St. and S River St.

Alley between Chicago and River ST Drops.jpg

Alley between Chicago and River ST Drops.pdf

Blue Bird Masa ML.jpg

Blue Bird Masa ML.pdf

Evan Plunge Drops.jpg

Evan Plunge Drops.pdf

Larive Lake Location ML.jpg

Larive Lake Location ML.pdf

Martin Street ML.jpg

Martin Street ML.pdf


July 7, 2020

Update for Hot Springs Homes Wired in 2019

If your home or business was wired during last year’s construction, the process of transitioning your services to fiber-optic delivery requires a visit inside your home or business. For your safety and for the safety of our contractors and technicians, as of mid-March Golden West suspended visits inside customer homes and businesses in response to COVID-19. Golden West continues to monitor the situation and will resume onsite visits once it is safe to do so. At that time, someone will be in touch with you to transition your services to the new infrastructure. Thank you for your patience and understanding.


 

June 30, 2020

Project Updates

  • Swiftec continues to hang clamshells. If a customer has only internet or cable and doesn’t have a clamshell yet, please call 1-855-888-7777 and ask for the engineering department. We’ll get you in touch with the wiring contractor.
  • Mainline plowing crews have been working on Badger Clark Rd and Cold Brook Ave.
  • Plowing crews bringing drops to individual addresses have been working Wind Cave Rd and Cold Brook Ave.
  • Crews will combine their regularly scheduled time off later this week with a day off to observe Independence Day. Work will resume July 8th.

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June 23, 2020

Project Updates

  • Swiftec continues to hang clamshells.
  • Drops to individual customers are getting plowed on Sheridan St., Scofield St., and Thompson Ave. The crew will move southwest from there.
  • Mainline plowing work is on Cold Brook Rd., Badger Clark Rd., and Martin St.

HS Main Line Map 6-24.png

HS Main Line Map 6-24.pdfHS Drops map 6-24.png

 HS Drops map 6-24.pdf


 June 18, 2020

Project Updates

  • Work is continuing on the north part of town.
  • Swiftec is hanging clamshells on the outside of homes and businesses in the north part of town. They have well over half of these completed. If you have not had a clamshell installed and think you should have, please call Golden West at 1-855-888-7777 and ask for the engineering department.
  • Plowing contractors will be working in the Evan Loop area of town during the coming week.

 


 

Join us for an open house on Tuesday, February 4th at 6:30 pm at the Mueller Civic Center in the Annex.

Stop by for snacks, refreshments, giveaways and a chance to win a $100!

We’re bringing Fiber to the Home, making sure that your phone and internet work as hard as you do.

Learn more about how Fiber to the Home will make your community stronger and more sustainable. You’ll find out how and where the work will be done, and the benefits of fiber optic technology.


Golden West Contractors in Hot Springs:

  • North Central Service
  • Swiftec Inc.

Please contact Golden West with any questions, concerns or comments by calling 1-855-888-7777 and asking for the Engineering Department or Email info@goldenwest.com.