Your voice. Your business. Anywhere.
Benefits | Features | Schedule a Consultation | FAQs
In today’s fast-paced world, business calls shouldn’t be tied to a desk, and your phone system shouldn’t either. Hosted Voice gives you the freedom to make and receive business calls from anywhere with the professional features you expect and the flexibility you need. Without bulky equipment or complicated maintenance, you get smarter communication that keeps your team connected and your customers within reach.
Keep your team connected with a flexible, cloud-based business phone system.
Less complexity, more possibilities.
Hosted Voice brings your business calls, team collaboration, and essential communication tools together in one cloud-based phone system. From high-quality voice calls to video conferencing and mobile access, everything works together whether you’re in the office or in the field.
- Better value: Get the features of a professional business phone system without the expense and maintenance of traditional on-site equipment.
- Work from anywhere: Connect multiple locations under one business identity across all devices. Employees can make and receive calls using their business number from a desk phone, laptop, and mobile devices, whether they’re in the office or working remotely.
- Smarter call handling: Enhance customer service and manage high call volumes while also reducing missed opportunities and helping customers reach the right person faster.
- Easy management: Easily add or remove users, manage extensions, update greetings, and adjust call routing from one convenient online portal.
- Support you deserve: With Golden West, you’re never on your own. Our experienced team manages the technology, updates, and security to keep your business running smoothly.
When we opened our satellite office, we needed a way to answer calls without having customers leave messages or wait for callbacks. Hosted Voice solved that problem. It completely 10x'd our workflow. With the mobile app, we can answer business calls right from our cell phones, so we never miss a call, no matter where we are.
Features that make business better.
Get the communication tools your team needs in one flexible phone system.
- Auto attendant: Automatically greet customers and route each caller for smarter conversations and greater efficiency.
- Call routing: Easily direct incoming calls to the right person or department automatically based on their prompted selections.
- Call queue: Manage high call volumes by placing callers in a queue until the next available team member can assist.
- Call transfers: Move active calls between employees, locations, or supported devices using warm transfers for a smoother transition and customer experience.
- Voicemail to email: Receive voicemail messages directly to your inbox for easy access and follow-up.
- eFax: Send and receive faxes electronically without the need for a traditional fax machine.
- Conference calling: Bring employees, customers, and partners together on one call.
- Mobile and desktop apps: Make and receive business calls from compatible smartphones and computers.
- Video conferencing: Connect and collaborate face-to-face with employees and customers through high-definition video meetings.
- Analytics: Track customer communication trends and monitor organization-wide calling activity, such as wait time, missed call rate, and call volume, directly within the interface.
- Online management: Manage users, extensions, greetings, and call routing from one portal.
Technology backed by people you can count on.
Make business communication simple
Technology should make running your business easier, not more complicated. With Hosted Voice you get a modern phone system backed by an experienced team you
can count on.
Ready for a better way to communicate?
Discover how Hosted Voice can simplify communication and keep your business connected. Contact us today for a no-obligation consultation or call us at
1-855-888-7777, option 3.
As a business owner, mom, and active volunteer in my community, every minute counts. Hosted Voice helps me work more efficiently and gives me the confidence that I'm always connected to my clients.
Hosted Voice is a cloud-based business phone system that lets you make and receive calls over an internet connection instead of traditional phone lines. It gives your business access to professional calling features, including call forwarding, voicemail to email, auto attendants, and mobile access, without the expense and maintenance of a traditional on-site phone system.
Hosted Voice and Hosted PBX are often used interchangeably. Both refer to cloud-based business phone solutions that replace traditional on-site phone systems. Hosted PBX specifically refers to the cloud-hosted system that manages your business calls, extensions, and routing. Hosted Voice describes the broader calling service and communication features your team uses every day.
Yes! You can transfer your existing business phone number to Hosted Voice, making it easier to upgrade your phone system without changing how customers reach you.
Yes! Hosted Voice lets you make and receive business calls using compatible mobile devices, laptops and desktop devices. With mobile and desktop applications, you can stay connected to your business phone system whether you're at your desk, working remotely, or traveling between locations.
No. Hosted Voice gives you the flexibility to choose how your business communicates. Your Hosted Voice plan includes the cloud-based phone system, eliminating the need for costly on-site equipment, and maintenance. Use the mobile and desktop apps without a physical phone, or lease compatible desk phones, convenient cordless options and professional conferencing units at an affordable monthly rate. Leased phones include technical support and equipment replacement at no additional cost.
A Golden West Business Customer Success Advisor will help you choose the right devices for your business and assist with setup and configuration so your team can get connected quickly.
Yes! Hosted Voice can connect multiple business locations under one unified phone system. Employees can communicate across offices, transfer calls, and access their business extensions without needing separate phone systems.
Absolutely. Whether you're adding employees, opening another location, or adjusting your team’s communication needs, Hosted Voice makes it easier to add or remove users, extensions, and features without replacing your entire phone system.
An internet outage doesn't have to mean missed business calls. With Hosted Voice, you can continue making and receiving calls using the mobile app over your cellular data connection or the desktop app through another available internet connection. This flexibility helps keep your business reachable and your customers connected, even when your primary internet service is interrupted.
For added peace of mind, pair Hosted Voice with BizWorks Pro from Golden West, which offers automatic internet failover to another connection to keep your entire business connected and operations running even during outages.
Pricing depends on your business needs, including the number of users and calling features. Golden West’s Business Customer Success Advisor will help you explore your options and find a solution that fits your operations and budget.
Hosted Voice uses Voice over Internet Protocol (VoIP) technology which requires a fiber-optic internet connection. The internet speed needed depends on the number and type of phones used and on the other devices sharing the broadband service.
Your business needs more than a phone system. It needs a reliable technology partner. Golden West’s Hosted Voice phone system combines cloud-based communication tools with decades of technology experience and expert support. From choosing the right solution to managing your communication needs, Hosted Voice from Golden West provides expertise and guidance to help your business stay connected.
Already a Hosted PBX Customer?
Check out the user guides and additional resources.
Manager User Guide Basic User Guide Desk Phone Basics & F.A.Q.s