Billing Information

Information About Your Bill

How to Read Your Bill (PDF)

Golden West uses the following billing and collection guidelines. If you are unable to meet the regular payment time frame explained below, dial 777 or toll-free 1-855-888-7777 and a member services and sales representative will work with you on alternative arrangements.

Important Billing and Collection Dates:

Golden West Billing Dates Cycle 1 Cycle 10
Bills Mailed

 1st
Current Month

10th
Current Month

Payments Due A 1.5% late charge is assessed on unpaid balances after this date. Past Due notices will appear on next month's bill for accounts with unpaid balances.

20th
Current Month

1st
Next Month

Final Notices Sent for Past Due Accounts

25th
Current Month

5th
Next Month

Late Payment Arrangements Required
to Avoid Disconnection

6th
Next Month

16th
Next Month

Past Due Accounts Disconnected
In Accordance with South Dakota PUC and FCC Rules

7th
Next Month

17th
Next Month 

 
Other Billing and Collection Guidelines

  • Once a service is disconnected for nonpayment, the entire billing amount owed plus reconnect fees must be paid prior to reconnecting service(s). An advance payment may also be required at this time.
  • Un-bundled services (phone, cable, Internet or long distance) will not be reconnected until the individual service has been paid in full.
  • Bundled services disconnected due to nonpayment must be paid in full, plus reconnection fees to reconnect any type of service. 
  • Deniable and Non-Deniable Charges: Non-payment of the following charges will result in the disconnection of basic local phone service: local phone service or subscription to a bundled service.
  • Non-payment of the following charges will not result in the disconnection of local phone service:  cable television, Internet and long distance services.
  • An administrative service fee up to the maximum allowed by the state will be assessed for each dishonored check issued by a customer.

  • Golden West does not accept post-dated or two-party checks.


Billing Name and Address Disclosure
The FCC requires our company, under certain circumstances, to release the Billing Name and Address (BNA) of telephone customers to interstate service providers. The main reason for releasing BNA information is to ensure proper billing for collect, third number billed or calling card calls. Our company is required to provide the information to the provider that handled the call, if requested by the carrier.

BNA can also be released to service providers for other reasons, such as verification for pre-subscription, servicing your account, to prevent fraud or when you move.

If you have a non-published number, you may request that your BNA be withheld from these interstate service providers, as mandated by the FCC. Withholding BNA will restrict your ability to place third number and calling card calls or to
receive collect calls. If you have any questions, please call us at 1-855-888-7777.

Collection Information

Once a service is disconnected for nonpayment, the entire amount owed plus reconnection fees must be paid prior to reconnecting service(s). Advance payment may be required in addition. à la carte services will not be reconnected until the amount owed for these services has been paid in full. Bundled services will not be reconnected until the amount owed for the bundle has been paid in full.

Nonpayment of local phone service will result in the disconnection of basic local phone service. Non-payment of cable television, Internet, and or long distance service(s) will not result in the disconnection of basic local phone service.

An administrative fee (up to the maximum allowed by state law), will be assessed for each dishonored check. Golden West does not accept post-dated or two-party checks.