Collection Policy

Collection Policy

Once a service is disconnected for nonpayment, the entire amount owed plus re-connection fees must be paid prior to reconnecting service(s). Advance payment may be required in addition. A la carte services will not be reconnected until the amount owed for these services has been paid in full. Bundled services will not be reconnected until the amount owed for the bundle has been paid in full.

Nonpayment of local phone service will result in the disconnection of basic local phone service. Non-payment of cable television, Internet, and or long distance service(s) will not result in the disconnection of basic local phone service.

An administrative fee (up to the maximum allowed by state law), will be assessed for each dishonored check. Golden West does not accept post-dated or two-party checks.