Scam Alert

October 29, 2018

Social Security Administration (SSA) Scam Calls

We have received the following alert from the Federal Trade Commission (FTC) regarding spoofed Social Security Administration(SSA) scam calls.

Scammers are spoofing the Social Security Administration’s (SSA) 1-800 customer service number to try to get personal information.

Here’s how it works: Your phone rings. Your caller ID shows that it’s the SSA calling from 1-800-772-1213. The caller says he/she works for the Social Security Administration and needs your personal information – like your Social Security number – to increase your benefits payments. (Or they threatens to cut off your benefits if you don’t give the information.)

According to the FTC, 1-800-772-1213 is the SSA’s real phone number, but the scammers on the phone are spoofing the number to make the call look real. 

The FTC offers the following tips to combat this latest scam:

If you get one of these calls, Hang up!

The SSA will not threaten you. Real SSA employees will never threaten you to get personal information. They also won’t promise to increase your benefits in exchange for information. If they do, it’s a scam.

If you have any doubt, hang up and call SSA directly. If you dial the number, you know who you’re getting. If a call comes in from that number, you can’t be sure it’s really SSA calling.

If you get a spoofed call, report it. If someone calls, claiming to be from SSA and asking for information like your Social Security number, report it to SSA’s Office of Inspector General at 1-800-269-0271 or https://oig.ssa.gov/report. You can also report these calls to the FTC at ftc.gov/complaint.

September 27th, 2018

Solicitor Alert:

A member recently notified Golden West about someone going door-to-door in the Canistota area using a story of conducting a survey for the phone company. According to the member, the person was initially vague about who they represented and was somewhat intrusive, asking personal questions about the member’s telephone and television services and fees. The person was actually a solicitor wanting to transfer the member’s service from Golden West to another provider.

Thankfully, this member realized the value of her Golden West service enough to send the solicitor on her way and to make us aware of the situation. While this may not be a case of outright fraud, it is similar to other phishing scenarios.

Golden West remains committed to meeting and exceeding the needs of our members. We offer consistent rates for everyone – not just newly acquired customers. We continually upgrade infrastructure so our members can receive high-quality, fast, reliable service. When problems do arise, we have folks available locally to help. We also invest in the communities we serve through financial contributions, payroll investments and employees volunteering.

The bottom line is that we are here for you now and in the future. And we appreciate all the members of the cooperative.

If you would like to sign up for Golden West services, please call 1-855-888-7777.

April 16, 2018

PHISHING SCAM
We’ve received reports of customers getting spam email that appears to be from Golden West. The message says Golden West is launching a new messaging platform and needs you to click a link to enhance to the new service – please DO NOT click on this link. These are spam emails trying to collect your personal information and are not from Golden West.
 
Golden West does not send out emails saying your account will be suspended unless you click on a link or provide personal information in a form. Delete these emails immediately. Please call us at 1-855-888-7777 if you have any questions.

scam 4 16 18.png

March 8, 2018

CONSUMER ALERT:
Protect Yourself Against 'Neighbor Spoofing', Scam Callers Placing Phone Call That Appear to be Local

Caller ID Information Can Be Manipulated to Fool and Defraud Consumers

WASHINGTON, March 8, 2018—The Federal Communications Commission is warning consumers about “neighbor spoofing” scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally. While a call might originate overseas, the caller ID information on the recipient’s phone would appear as though the call is coming from the consumer’s own area code and local exchange. In general, scammers use such spoofing to increase the likelihood that consumers pick up the phone and to increase the consumer’s trust in the call. 

For complete details click on pdf link below:

FCC Spoofing warning to Consumers.pdf


March 24, 2017

EMAIL SCAM ALERT

We’ve received reports of customers getting spam email that appears to be from Golden West. The message says your email account will be suspended unless you click on a link – please DO NOT click on this link. These are spam emails trying to collect your personal information and are not from Golden West.
 
Golden West does not send out emails saying your account will be suspended unless you click on a link or provide personal information in a form. Delete these emails immediately. Please call us at 1-855-888-7777 if you have any questions.

 

retrans graph.pngDecember 4, 2017

PHONE SCAM ALERT

We’ve recently received reports that customers are receiving pop-up offers that appear to be from Golden West, informing them that their phone has been selected to win a $1,000 gift card. These spam ads are not actually from Golden West. Please ignore these messages or pop up ads.

As always, if you ever have questions on whether a pop-up ad, email or phone call is from Golden West, please contact us. We’ll be happy to confirm if you need to take action on your account.

1-855-888-7777  •  info@goldenwest.com