Webmail

Webmail

To log into Webmail choose what your email address ends with:

Add a recovery email to your account

Adding a recovery email gives you a simple and secure way to regain access to your Golden West email if you ever forget your password. It puts you in control by allowing you to receive a password reset link directly, without waiting for assistance. You can set this up in just a few moments, and the button below will guide you through the steps.

Add Recovery Email Instructions

Using the “Forgot password?”
on the webmail login page

Once your recovery email is in place, you can use the “Forgot Password” feature to quickly regain access to your Golden West email. It sends a secure reset link straight to your verified recovery email so you can create a new password without waiting for help. If you ever need to use this feature, you can follow the detailed instructions provided below.

Using "Forgot Password" Instructions

Other webmail features:

Email subscribers can take advantage of other features within webmail, as well. These include options for convenience and security, such as:

• Access a sleek, modern interface with more than 10 “skins” or layouts
• Customize widgets to display local weather, news and daily quotes
• Reset your email password while logged in to webmail (see instructions below)
• Download your email messages into a file to save outside of webmail
• Schedule emails to be sent later or set an out-of-office auto reply
• Set up two-factor authentication using a second email for added security (see instructions below)
• Use the clearly visible help button for any of these features and more!

Resetting your email password
while logged in to webmail

You can change your email password directly from the upgraded webmail platform. To do this, log in and select the password reset option. You must know your current password to complete the change.

If you don’t remember your current password, call the Golden West Help Desk at 1-855-888-7777, option 1. Our team will help you reset your password and get back into your account.

Add extra security with multi-factor authentication

You can strengthen your account security by enabling multi-factor authentication (MFA) in the upgraded webmail. MFA adds a second layer of protection by requiring a verification step in addition to your password.

To set it up, choose a second email address or use the Duo Mobile app (available free in the Google Play Store or Apple Store). If you use a second email address, the system sends a verification code to that email address. If you use Duo, the app sends a secure push notification to your mobile device. Simply approve the notification to access your account.

We recommend setting up MFA to keep your email safe from unauthorized access. Customers who access their Golden West email account another way, such as on their phone or through an email client such as Outlook or Apple Mail, can also secure their account by logging in to the upgraded webmail and activating MFA.

Explore the user guide

To learn how to customize webmail, explore the user guide.

 Webmail User Guide

Contact the Help Desk

 If you have any questions or issues, the Golden West Help Desk is always available at 1-855-888-7777, option 1.