Internet Support

Internet

• Who do I talk to for billing questions and changes?
  Call us Toll Free 1-855-888-7777. Continue Reading
• Where can I find your Member Service Agreement and policies?
  For more information . . . Continue Reading
• How do I put my account on hold?
  Contact our Customer Service Department. If you are calling from a Golden West telephone line, you can simply dial 777 or call us toll free 1-855-888-7777. Continue Reading
• How do I set up my email?
  Contact our Help Desk . . . Continue Reading
• How do I check my email?
  There are a few different options . . . Continue Reading
• How can I get my email when I am out of town?
  Use our Webmail service . . . Continue Reading
• What are your outgoing email filter rules?
  Our outgoing mail system uses a set of rules to determine if the mail should be let through or not . . Continue Reading
• Do you provide email spam and virus filtering?
  We provide FREE incoming spam and virus filtering on all email addresses . . . Continue Reading
• How do I adjust my spam and virus filter settings?
  For detailed information . . . Continue Reading
• What are your email server settings?
  For Email Server Settings . . . Continue Reading
• Why can I not send email?
  Your email program may have incorrect settings . . . Continue Reading
• How do I get an email notification for my voice mail messages?
  For email to voice mail instructions . . . Continue Reading
• Someone tried sending me an email and I did not receive it why?
  Reasons why you didn't get an email . . . Continue Reading
• I got an email message saying my email could not be delivered what do I do?
  If an email was not delivered . . . Continue Reading
• Can I still use Hotmail or Yahoo or Gmail or any other free web based email?
  Yes . . . Continue Reading
• Why does my email take a long time to download?
  There are various reasons . . . Continue Reading
• I have a large email in my inbox that I cannot download what do I do?
  Log into your Account Management Center . . . Continue Reading
• What is Building Blocks?
  Easy, affordable website development tools . . . Continue Reading
• What payment methods does the Building Blocks Shopping Cart use?
  The E-Commerce function in Building Blocks has multiple options . . . Continue Reading
• Can I use a domain name with Building Blocks?
  Yes you can . . . Continue Reading
• What are Top and Third Level Domains?
  For more information . . . Continue Reading
• What are your Domain Name Server (DNS) settings and what do I need to know?
  For DNS settings and more info . . . Continue Reading
• How do I put my website on your servers?
  Publish your website on the Internet . . . Continue Reading
• I do not want to use a domain name can I still have a website on your servers?
  Yes, you can publish your website to our servers see FAQs (How do I put my website on your servers?). Your website can be viewed online at www.myisp.com/~username. Replace myisp.com with the ending of your email address with us, such as… Continue Reading
• How do I set up a Website Hosting account?
  You will need to contact our Internet Solutions office . . . Continue Reading
• How do I contact the Help Desk?
  We are available 24 x 7. . . Continue Reading
• What services can the Help Desk troubleshoot with me?
  We can help with many issues . . . Continue Reading
• What information should I have ready when I call the Help Desk?
  Here's a list of what we will require . . . Continue Reading
• I am having trouble with my connection where do I go for help?
  Contact our Help Desk . . . Continue Reading
• What is DSL internet access?
  High-Speed DSL information . . . Continue Reading
• What is VIPRE?
  Complete Computer Protection . . . Continue Reading
• I am having trouble installing VIPRE what do I do?
  Visit our install video or call us for help . . . Continue Reading
• What is a static IP address?
  Learn more on Static IPs . . . Continue Reading
• How do I know if I need a Static IP?
  If others require outside access to your internal systems, you may need one . . . Continue Reading
• I now use a different ISP can I still use my Golden West email address?
  Yes you can . . . Continue Reading
• How do I change my password?
  Use the Account Management Center to change your password . . . Continue Reading
• Why can I not get any web pages?
  There are quite a number of reasons you are not getting any webpages. Connection problems and browser problems are among those reasons. If you are having issues please contact our Help Desk by using one of the following options: If you are calling… Continue Reading
• How do I register a domain name?
  GKG Domain Registration will help you with that . . . Continue Reading
• How do I transfer my domain name?
  Choose the company you would like to transfer your domain name to, go to their website and locate Domain Transfers. Before you transfer your domain name, you will have to make sure the Domain Lock is turned off. Visit your current registration… Continue Reading
• What information do you need to set up my domain name?
  Your name, address and telephone number if you are a current customer. If you are a new customer we will require your contact information and a billing option. Your domain name Your username your website is or will be associated with, and is most… Continue Reading
• Can my static IP address change?
  If we upgrade or make changes to our network, or if you move or change service your Static IP address may change. If you decide to cancel the Static IP, upon termination, the IP address will be recycled. Customers have no ownership rights of the IP… Continue Reading
• What is a Virtual email address?
  Virtual email uses your domain name . . . Continue Reading
• How do I set up the virtual address in my email software?
  Here is the basic configuration information . . . Continue Reading
• Is there web storage space included with my Internet access account? How much?
  10 Megabytes are included with your Internet account . . . Continue Reading
• What is your FTP hostname?
  If your Golden West email account ends in . . . Continue Reading
• What are WebStats?
  If you are a business, and you have a website, your website is a 24/7 advertising tool for you - your billboard on the web. Because you spent money to produce this tool, you want to know if it's effective. The way to make sure that it's effective is… Continue Reading
• What types of databases do you support?
  We support MySQL . . . Continue Reading
• What is a Secure Key?
  A secure key protects information . . . Continue Reading
• I would like to upgrade to a wireless modem who do I call?
  To upgrade to a wireless modem . . . Continue Reading
• How do I contact my local Golden West Office?
  We have multiple offices across the state . . . Continue Reading
• How did I get a virus?
  Viruses are spread a number of different ways but the most common ways are by email or downloading of bogus or infected software files. The best thing you can do is be wary of emails, and ONLY open email attachments from people you know, or items… Continue Reading
• Geo-Locations & Smart Devices
  Smart home devices like the Amazon Alexa or Google Home, can tell us the weather and the television schedule or help us order products online. First, the device must know where you live, otherwise known as its geolocation. To respect your privacy, Golden West does not provide your geolocation information to third party services or devices. Continue Reading