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Frequently Asked Questions

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How do I set up my email?
How do I check my email?
How can I get my email when I am out of town?
What are your outgoing email filter rules?
Do you provide email spam and virus filtering?
How do I adjust my spam and virus filter settings?
What are your email server settings?
Why can I not send email?
How do I get an email notification for my voice mail messages?
Someone tried sending me an email and I did not receive it why?
I got an email message saying my email could not be delivered what do I do?
Can I still use Hotmail or Yahoo or Gmail or any other free web based email?
Why does my email take a long time to download?
I have a large email in my inbox that I cannot download what do I do?
What is Building Blocks?
What payment methods does the Building Blocks Shopping Cart use?
Can I use a domain name with Building Blocks?
What are Top and Third Level Domains?
What are your Domain Name Server (DNS) settings and what do I need to know?
How do I put my website on your servers?
I do not want to use a domain name can I still have a website on your servers?
How do I set up a Website Hosting account?
How do I contact the Help Desk?
What services can the Help Desk troubleshoot with me?
What information should I have ready when I call the Help Desk?
I am having trouble with my connection where do I go for help?
What is DSL internet access?
What is VIPRE?
I am having trouble installing VIPRE what do I do?
What is a static IP address?
How do I know if I need a Static IP?
I now use a different ISP can I still use my Golden West email address?
How do I change my password?
Why can I not get any web pages?
How do I register a domain name?
How do I transfer my domain name?
What information do you need to set up my domain name?
Can my static IP address change?
What is a Virtual email address?
How do I set up the virtual address in my email software?
Is there web storage space included with my Internet access account? How much?
What is your FTP hostname?
What are WebStats?
What types of databases do you support?
What is a Secure Key?
I would like to upgrade to a wireless modem who do I call?
How did I get a virus?
Geo-Locations & Smart Devices

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