Frequently asked questions

Got Questions? We've Got Answers! Explore our FAQ section for easy solutions to common issues.

Smart home devices like the Amazon Alexa or Google Home, can tell us the weather and the television schedule or help us order products online. First, the device must know where you live, otherwise known as its geolocation. To respect your privacy, Golden West does not provide your geolocation information to third party services or devices.
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We can help with many issues . . .
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Viruses are spread a number of different ways but the most common ways are by email or downloading of bogus or infected software files.
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We provide FREE incoming spam and virus filtering on all email addresses . . .
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To upgrade to a wireless modem . . .
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For detailed information . . .
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If others require outside access to your internal systems, you may need one . . .
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High-Speed DSL information . . .
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Complete Computer Protection . . .
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Learn more on Static IPs . . .
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